Refund & Shipping Policy

Shipping Policy:

If the items you ordered are in stock it will most likely be processed and shipped out within the next 48 hours. You will be alerted if an item is temporarily out of stock or if any other delay will occur immediately. Your orders will be sent via regular ground mail and it will take 5-10 business days (Excluding Holidays) to be received.

International Order:

On international orders, your package will likely be subjected to import charges. Teddy Knots is not responsible for customs/duties charges. These costs are determined by your local customs office. Teddy Knots cannot determine the cost of these charges in advance. For more information on customs and duties charges, please contact your local customs office.

Return Policy:

We at Teddy Knots want you to have a comfortable time shopping with us online so if you for any reason believe the merchandise you received was not right for you we will gladly accept it back. All returns are accepted within 30 days from the shipped date. Merchandise must be unworn, in original condition, with price tags intact and it must include the original invoice in order to receive a refund or exchange. There is a $6 restocking charge for returns. All returns past 30 days will not be accepted and will become a FINAL SALE.

Exchange Policy:

All exchanges must be made within 30 days from the shipped date. Include a copy of the invoice and explain briefly why you are returning the merchandise to us. Upon receiving the item, we will gladly exchange your merchandise. For reasons other than incorrect or damaged items, the customer is responsible for a $6 shipping and restocking charge. Shipping charge on returns or exchanges is unrefundable.

Please mail return & exchange products back to:

Teddy Knots
PO Box 6055
Albany, CA 94706